wdboyFrequently Asked Questions
Users of wdboy ask questions across several areas: account setup and security, how to fund an account or withdraw funds, which games and betting markets we offer, and how we handle personal data. This FAQ page addresses the most common topics so you can find answers without waiting for support.
This page resolves questions about account registration, KYC verification, password recovery, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). We also cover game rules, esports betting, live-dealer tables, Liga 1 and Piala AFF markets, and how we protect your account and personal data.
Read the topic overview below to find which section covers your question. Click the question to expand the answer. If your question is not listed here, or if you need immediate help, use the in-app chat or email our support team. For legal information about service availability and jurisdiction restrictions, see our legal noticeFor full terms of service, see our terms and conditions
- Account and registrationhow to start, KYC verification, password recovery, two-factor authentication
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Games and bettingfootball markets, live-dealer tables, slots, esports, and game rules
- Security and dataaccount protection, personal data handling, and service availability
Account and registration
If you forget your password, click the "Forgot password?" link on the login page. We will send a password-reset link to your registered email address. Open the link and follow the instructions to create a new password. If you do not receive the email within a few minutes, check your spam folder. If the link has expired or you need immediate assistance, contact our support team via in-app chat. We verify your identity using your email or mobile two-factor authentication code before allowing a password reset, so your account remains secure even if someone else accesses your email inbox.
If a deposit from your DANA wallet, e-wallet account, mobile banking balance, local payment, online payment, e-wallet, or bank (mobile banking, local payment, online payment, e-wallet) does not credit to your wdboy account, first check your payment provider's transaction history to confirm the money left your account. If the payment succeeded on the payment provider's side but did not appear in wdboy, contact our support team with your transaction ID or reference number. We will investigate and either credit your account or help you request a refund from the payment provider. Do not attempt the same transaction twice; wait at least one hour before trying a different method.
Before you place a bet or play a game on wdboy, read our terms and conditions and legal noticeThe terms explain how bets are settled, what happens if a match is postponed, withdrawal policies, and dispute resolution. The legal notice covers jurisdiction restrictions—our services are available only where local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. We also recommend setting up two-factor authentication on your account and choosing a strong password. Take a moment to review payment methods and withdrawal processing times so you understand how long funds take to reach your bank account.
We offer new accounts a welcome offer that varies by promotion period. The exact terms, bonus amounts, and conditions apply to each campaign. When you create an account on wdboy, any active welcome offer will be displayed in the promotions section of your account. Read the full terms before claiming any bonus, as bonuses often carry wagering requirements, minimum odds restrictions, or expiration dates. Some bonuses are only valid on specific markets or game types (such as Liga 1 betting or live-dealer tables). Contact our support team if you have questions about a promotion's eligibility or rules.
Payments and transactions
When you open an account on wdboy, we collect your name, identity number, date of birth, address, email, mobile phone, and payment details. This data is encrypted and stored securely on our servers. We use it to verify your identity (KYC), process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. We do not sell your data to third parties. We share data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent needed to process your transactions. We share data with regulators and law-enforcement agencies only when required by law. For full details, see our privacy policy
You can reach our support team through the in-app chat feature, which is available to all logged-in users. For email inquiries, use the contact form in the app or visit our support page. We respond to email inquiries within one to two business hours during our operating hours. For urgent account issues (such as suspected fraud or a locked account), use the in-app chat for immediate assistance. Include your username and a clear description of your issue. During major holidays such as Idul Fitri, Idul Adha, or Imlek, response times may be longer.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are unsure whether wdboy is available in your location, contact our support team before registering an account. Some payment methods may not be available in all supported jurisdictions due to local banking or payment provider restrictions. For full jurisdiction and service-availability details, see our legal notice
We accept deposits from many sources: e-wallets (online payment, e-wallet, mobile banking, local payment, online payment), e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method has its own minimum and maximum account preferences, which are displayed when you choose a method on the deposit page. E-wallet deposits typically settle instantly. Bank transfers usually complete within one to two minutes during banking hours. Deposits on weekends or during public holidays may take longer. KYC verification is required before your first withdrawal; deposits do not require verification, but large or frequent deposits may trigger additional anti-fraud review. Contact support if you need to verify account preferences for a specific payment method.
Games and betting
We offer betting markets on major football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and many others. Match schedules and odds are updated in real time as fixtures approach. You can browse upcoming matches in the sports section of the app or website, view live scores during games, and place bets on various outcomes (match result, total goals, handicap, and more). Bets are settled according to official match results. If a match is postponed or rescheduled, unsettled bets remain open until the match is played. Read our terms for full settlement rules.
Live-dealer tables are casino games broadcast from a physical studio with a real dealer. We offer blackjack, roulette, baccarat, and Dragon Tiger, all streamed in high definition with multiple camera angles. You place bets through the wdboy app or website in real time as the game unfolds. Your bets are settled instantly based on the game outcome. Live games operate on set schedules throughout the day. Join a table anytime within that schedule. Minimum and maximum bet limits vary by table and game type. You can view the table limits before joining. Live games require a stable internet connection; if you lose connection mid-game, bets already placed are still valid and will be settled.
Our slot game library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each game has its own rules, payline structure, and bonus features. Check the game rules or help section within each game for details on how to win. For esports, we offer betting on Mobile Legends, Free Fire, PUBG Mobile, and other tournaments. Esports bets are settled based on official match results and tournament standings. Slot games are games of chance; outcomes are determined by certified random-number generators. Read the game rules before playing to understand how payouts work and what bonus features are available.
If a match (such as a Liga 1 fixture or Piala AFF game) is postponed or rescheduled, any bets placed on that match remain open. The bets will be settled when the match is eventually played, using the official result of the rescheduled game. If a match is cancelled entirely and not rescheduled within a certain period, unsettled bets are typically voided and stakes refunded. For live bets (bets placed during a match that is already underway), if the match is stopped due to weather, injury, or other causes, settlement depends on how far the match progressed and which market you bet on. Read our full terms for detailed settlement rules for each market type.
Security and account care
Two-factor authentication (2FA) adds a second security layer to your account. To enable it, go to your account settings and select "Security" or "Two-factor authentication." Enter your mobile phone number and verify it by entering the code we send via SMS. Once verified, every login attempt will require both your password and a six-digit code sent to your mobile phone. This protects your account even if someone learns your password. We recommend enabling 2FA immediately after opening your account. You can disable 2FA anytime in your security settings, but we strongly advise keeping it enabled.
If you believe someone has accessed your account without permission, change your password immediately and contact our support team via in-app chat. Use a different device or network if possible (in case your current device is compromised). Provide our support team with details of any suspicious activity: unusual login times, unrecognized bets, or unexpected withdrawals. We will review your account activity and may freeze it pending investigation. Enable two-factor authentication if you have not already done so. If funds were withdrawn without your authorization, we will investigate and may reverse the transaction if fraud is confirmed. Document any evidence of unauthorized access for our investigation team.
You can request account closure anytime through your account settings or by contacting our support team. If your account has a balance, you must withdraw it first or request that we process a final withdrawal to your registered bank account. Once closed, your account cannot be reopened; you will need to create a new account if you wish to use wdboy again in the future. Account closure may take one to three business days to process. Your personal data will be retained for the period required by law (typically several years for financial compliance). For details on data retention after account closure, see our privacy policy
Withdrawal processing time depends on your chosen payment method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within minutes to a few hours. Bank withdrawals (online payment, e-wallet, mobile banking, local payment) usually complete within one to two hours during banking hours. Withdrawals requested on weekends or during public holidays (such as Idul Fitri, Idul Adha, or Imlek) may take longer due to banking closures. Before your first withdrawal, we require KYC verification (identity and address proof), which may add time. Large or unusual withdrawals may undergo additional anti-fraud review, which could extend processing time. Contact support if a withdrawal does not arrive within the expected time frame.